Customer Service Agreements
Maximize uptime and reliability while enjoying the lowest total cost of ownership
Air Technologies® offers a wide variety of preventive maintenance agreements to suit each customer’s needs and provide the lowest total cost of ownership over the life of the equipment. At the core of every maintenance agreement is a detailed 30-point inspection to make certain that your compressor system is operating at 100%. Customer service agreements (CSA’s) are customized to each customer’s needs. Monitoring is available to further promote maximum uptime and reliability and prevent costly unplanned downtime.
Air Technologies® Customer Service Agreements (CSA) result in
- Lower costs: Fewer breakdowns and interruptions in your production
- Knowledge and Experience: Equipment serviced by factory-trained technicians utilizing factory OEM spare parts
- Extended life: Well-maintained equipment that lasts years longer
- No worries: Equipment maintained at the highest possible level, diminishing risk and making service worry-free
Basic Preventive Maintenance CSA
The Air Technologies® Basic CSA is designed to complement your own maintenance capability, provide the core 30-point inspection by factory trained technicians and ensure that you are maximizing the life of the consumables (oil, oil filter and air filter) to promote long equipment life cycles. The 30-point inspection will provide trending data on critical components and recommendations to keep your compressor system running effectively and efficiently.
3-Star Preventive Maintenance CSA
The Air Technologies® 3-Star CSA includes all the Basic preventive maintenance services with the addition of MonitAIR® and/or Atlas Copco’s SMARTLINK. We remotely monitor your compressor 24/7 to anticipate problems before they can cause damage. This is necessary for critical applications where there is no backup, or when your compressor is in a remote location. SMARTLINK or ManagAIR® is required for the 3-Star CSA.
5-Star Preventive Maintenance CSA
The 5-Star CSA is a complete maintenance system with many options available enabling you to choose the maintenance program that best fits your needs. It includes all the required preventive maintenance including rebuild of the compressor control items. Turn your 5-Star CSA in to a Precision Maintenance program by enabling Air Technologies to monitor your system through Air Technologies® MonitAIR® software or the Atlas Copco SMARTLINK program. Control item rebuilds include: oil stop valve, intake/unloader valve, regulator/vent valve, discharge check valve, and thermostatic valve.
5 Star Full Responsibility CSA (Worry free, fixed cost!)
The 5 Star Full Responsibility CSA provides you with a fixed cost agreement to perform all preventive maintenance and repairs. Everything within the compressor package is included. If something needs to be maintained, repaired, or replaced…the work gets done with no quoting needed. If protecting your maintenance budget is important to you, then the 5 Star Full Responsibility CSA with monitoring will provide you with maximum reliability and uptime with the lowest total worry free cost over the life of the agreement.